Refund policy

Returns

We accept exchanges or return within 3 days of purchase & must be supported with proof of purchase. Exchanges and returns can only be used against store credit vouchers or alternative items to the same value. Customers must return the item they wish to exchange in our store. 

No exchange, refund or credit note will be accepted on special orders, custom orders (including carpentry and upholstery), Pre-orders, goods purchased at sale price or used goods. Delivery, shipping and installation fees cannot be refunded. 

Refunds will only be provided for defective goods if repair or replacement is not an option. Refunds will be offered if the items have been delivered damaged, are incorrect or faulty. All of our collection is hand crafted by the loving hands of our artisans, each piece is unique and hand-made, variations in colours, visible joints or uneven surfaces are not considered faulty.

If you choose to get a credit note/gift card for your returned product , please note that the credit note will be valid for a period of 6 Months only from the date of return of the product. No extensions will be given, so please make sure the credit note/ gift card is used within the said period.

It is the customers' responsibility to make sure that they have acquired adequate approvals or permits for the delivery of their pieces in advance. Along with the correct space for the delivery of your items, inclusive of ensuring the product will fit through all necessary doors and lifts.

Additional non-returnable items:
-Gift cards

-Java Dining tables (Any Size)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 3 days after delivery

Cancellation

 Please note you will incur a transaction fee of 3% of the product/order value for any cancellations. Refunds for cancelled product/order will take 14 working days to be processed. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (There will be a 3% transaction fee that will be deducted from your refund amount), and a credit will automatically be applied to your credit card or original method of payment, within 14 Working Days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@woodculture.ae.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should bring your items to: Wood Culture, Al Asayal street, AL Qouz 4, Dubai, United Arab Emirates.

Incase  you would like us to pick up the product you wish to return, You will incur a Pick up fee which will be same as the Delivery fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.