FAQ

Answers to the questions we hear most about Wood Culture furniture, delivery, custom orders and care. Can't find what you need? Call 04 287 0599, WhatsApp us on the same number, or email sales@woodculture.ae.

About Wood Culture

Who is Wood Culture?

Wood Culture is a Dubai furniture brand founded in 2018, specialising in teak, rattan and natural-material furniture and home decor. Our showroom and workshop are at Warehouse 1, Al Asayel Street, Al Quoz 4, Dubai. We sell to homeowners across the UAE and supply hotels, offices, developers and designers through our B2B service.

Where is your furniture made?

Around 70% of our collection is handcrafted by artisan partners in Indonesia, known for their teak and rattan work. The other 30% is made locally in our Al Quoz workshop in Dubai, where we also produce custom and made-to-measure pieces.

Can I visit your showroom?

Yes. Our showroom is at Warehouse 1, Al Asayel Street, Al Quoz 4, Dubai, open 10:00 AM to 8:00 PM. You can see finishes in person, test seating and discuss custom sizes with our team.

Products, Materials & Care

What materials do you use?

Our core materials are solid teak, teak root, natural rattan, synthetic (all-weather) rattan, and textured finishes such as micro cement. Each product page lists the materials used for that piece.

Will my teak root table look exactly like the photos?

No two teak root pieces are the same. Each Java and Delyar teak root table is cut from a natural root, so texture, grain and colour vary. Contact us if you'd like photos of the specific piece before buying.

Is your furniture suitable for the UAE climate?

Teak is naturally rich in oils, which makes it one of the best woods for heat and humidity. For outdoor use, choose pieces from our Outdoor collection, which use teak or synthetic rattan. Natural rattan is best kept indoors or in fully shaded areas, as strong sun and moisture can dry and weaken it over time.

How do I care for teak furniture in Dubai?

Wipe with a soft, damp cloth and avoid harsh chemicals. Outdoor teak will slowly weather to a silver-grey patina; if you prefer the original golden tone, apply teak oil or sealer once or twice a year. Use coasters and avoid leaving hot items directly on the surface.

How do I care for rattan furniture?

Dust regularly and wipe with a slightly damp cloth. Keep natural rattan out of direct sun and away from AC vents that blow directly on it, as very dry air can make the weave brittle. Synthetic rattan can be cleaned with mild soap and water.

Stock, Custom Orders & Lead Times

Do you hold stock of all products?

Items showing "Add to Cart" are in stock in our Dubai warehouse and delivered within 5–7 working days. Items showing "Pre-order" are made and shipped from Indonesia, with a lead time of up to 120 days.

Can I customise sizes, materials or finishes?

Yes. Locally made pieces can be customised in dimensions, materials and finishes, with a lead time of around 2–3 weeks. Customised imported pieces take 90–120 days. See our Furniture Customization page or book a design consultation.

Do you take B2B and bulk orders?

Yes. We supply hotels, offices, developers, interior designers and fit-out contractors. Locally produced B2B orders take around 2–3 weeks; imported B2B orders take 90–120 days. Send your requirements through our B2B Orders page.

Delivery & Collection

Do you offer free delivery?

Yes, on orders above AED 1,000 anywhere in the UAE. Delivery to the outskirts of Abu Dhabi carries a charge. See Shipping & Delivery for full details.

When will my order be delivered?

In-stock items are delivered within 5–7 working days. Pre-order items are delivered within 120 days of purchase. We deliver Monday to Saturday between 9 AM and 5 PM, excluding Sundays and public holidays.

Can you deliver to a specific room?

Yes, larger items can be placed in the room of your choice. Please make sure service lifts are working for apartment deliveries; for safety, our team won't carry heavy items up stairs. Java Teak Root Dining Table bases weigh 350–400 kg, so please contact us before ordering to confirm access.

Can I collect my order myself?

Yes. Choose "In-store pick up" at checkout and we'll email you when your item is ready at our Al Quoz showroom.

Do you deliver to Saudi Arabia?

Standard delivery covers the UAE. For orders to Saudi Arabia, please contact us at sales@woodculture.ae for a quote.

Payment, Warranty & Returns

What payment options do you accept?

Visa, Mastercard and Amex debit or credit cards, or Tabby (4 interest-free payments) online and in-store. All prices include VAT. Pre-order items require full payment to confirm delivery timelines.

Do you offer a warranty?

Yes, our furniture comes with a 6-month warranty covering manufacturing defects. It does not cover accidental damage or misuse. To make a claim, email sales@woodculture.ae with your purchase date, invoice number, contact details and photos of the issue.

What if my order arrives damaged?

Please check items on delivery and note any damage when you sign. Tell us within 3 days and we'll exchange the item at no cost, or give you store credit valid for 6 months.

Can I return an item?

Yes, within 3 days of delivery for a full refund. Items must be unused, undamaged and returned to our showroom in their original packaging. Bespoke upholstered and made-to-order items can't be returned.

How will I be refunded?

Refunds go back to your original payment method within 14 working days. We don't offer cash refunds for online purchases.