FAQs

Shipping Policy

Delivery applicable only within United Arab Emirates (UAE)

 

Free Delivery

For orders more than AED 250

 

Delivery Schedule and Shipping Charges

Country

Delivery Method

Shipping Cost

Cash On Delivery (COD)

Delivery Lead Time

Remarks

UAE

Express

AED 20 on orders below AED 250

Service not applicable

1 to 2 working days

Orders confirmed before 4:00 pm will be processed for delivery the next working day

 

Please note that orders are delivered within UAE from Saturday – Thursday, excluding Friday and public holidays. Courir-me.com cannot be held responsible for unanticipated delivery delays beyond Courir’ control. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.

Please note that we deliver to locations on this list within the UAE.

 

Non-Delivery Areas in UAE

Please be advised that we do not deliver to locations on this list within the UAE.

However, customers residing in these non-service areas can collect their shipments from the below mentioned address after having it arranges with the customer service team.

Courir, 2nd Floor, Near Starbucks, Mall of the Emirates, Dubai, UAE (location map link to be added)

 

Important Delivery Information

  1. A signature is required upon receipt of the shipment.
  2. We insure all packages in transit from courir-me.com to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured by us.
  3. Estimated deliver times are to be used as a guide only and will commence from the date of dispatch.
  4. courir-me.com reserves the right to add extra charges to the delivery if your location is in a remote area.
  5. If you want to cancel or refund your order, how to navigate must be mentioned.
  6. Please note that if your order is already “out for delivery” and you want to cancel it, you will need to receive it first and then follow the return process. The delivery charge of AED 20 will be billed to the customer.
  7. We can ship only to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.
  8. Purchases will not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the UAE.

 

Free Returns

Free Exchange – one time only

 

Shipping Requirements:

Name:

Contact Details

Alternative Contact Details

Address

Google Location Map Link

Makkani Number:

 

Click and Collect – only in MOE (Terms and Condition) will be held for only 7 days and will be refunded

 

Business Delivery Hours From xxhrs to xxhrs